Under which Section of the Consumer Protection Act, 2019, was the Central Consumer Protection Authority (CCPA) established? 

The correct answer is Section 10.

Key Points

• The Central Consumer Protection Authority (CCPA) was established under Section 10 of the Consumer Protection Act, 2019.
• The CCPA was officially constituted by the Government of India in July 2020.
• The primary objective of the CCPA is to protect and enforce the rights of consumers by addressing unfair trade practices, misleading advertisements, and violations of consumer rights.
• The authority has the power to investigate, recall unsafe goods and services, order refunds, and impose penalties on violators.
• The CCPA is empowered to take suo-motu actions, conduct inquiries, and file complaints before district, state, and national consumer forums.

Additional Information

• Consumer Protection Act, 2019:
  • This act replaced the Consumer Protection Act, 1986, and was enacted to provide more comprehensive consumer rights and quicker dispute resolution mechanisms.
  • It introduced concepts like e-commerce consumer rights, product liability, and penalties for false or misleading advertisements.
  • The act established a three-tier consumer grievance redressal mechanism at the district, state, and national levels.
• Functions of the CCPA:
  • Protect consumers from hazardous goods and services.
  • Promote, protect, and enforce the rights of consumers as a class.
  • Prevent unfair trade practices, false advertisements, and ensure accountability for product safety.
• Executive Structure of the CCPA:
  • The CCPA consists of a Chief Commissioner and other commissioners for goods, services, and enforcement.
  • It operates under the Ministry of Consumer Affairs, Food, and Public Distribution.
• Consumer Rights:
  • Right to be informed about the quality, quantity, and price of goods or services.
  • Right to seek redressal against unfair trade practices or exploitation.
  • Right to consumer education and protection against hazardous goods.