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The term 'jockeying' in queuing theory refers to

This question was previously asked in
BPSC AE Paper 6 (Mechanical) 2019 Official Paper
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  1. not entering the long queue
  2. leaving the queue
  3. shifting from one queue to another parallel queue
  4. none of the above

Answer (Detailed Solution Below)

Option 3 : shifting from one queue to another parallel queue
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Detailed Solution

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Concept:

There are four types of customer behaviours.

  1. Jockeying- When a customer keeps changing the queue just in hope to get fast service.
  2. Balking-Customer does not join the queue and leaves the system as the queue is very long
  3. Reneging- Customer joins the queue for a short period then leave the system as the queue is moving very slowly.
  4. Cheaters- Customer takes illegal means like bribing, fighting etc just in hope to get service faster.
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